FAQs
Q: How can I pay for my rental equipment?
A: We accept most major credit and debit cards, directly on line, 24 hours a day. Reservations can be made up to one year in advance although outwith July and August, you can book much closer to your visit.
Q: Can I transport my equipment in a private car or taxi?
A: Yes, the boot scooters are designed for transportation in a vehicle. If you are hiring a car you will want to consider an estate or SUV with a larger boot so you can transport the scooter alongside your luggage. If you are using taxis you will want to request a larger vehicle so you don't have any issues.
Remember that the scooter can be awkward to lift because you need to pick it up from ground level. You will need someone fit and able in your party to do this for you.
Here is a quick video showing you how the portable (boot scooters) dismantle:
Don't confuse our portable scooters with 'travel' scooters! The latter is the term used to describe the type of scooter which folds up into a piece of carry-on style luggage. These scooters are great for airport transit or cruise ships but not any use sight-seeing, or any urban setting really. They tend to have very small wheels and are not at all comfortable to ride on bumpy surfaces.
Many of our customers take our 'boot scooters' on tours of the wider Highlands but as you can see from the video they take a little bit of effort to transport. Please keep that in mind before you book.
Q: Will the equipment you offer run all day on a single battery charge?
A: That will depend on a number of factors including the number of miles you ride, the type of terrain and the weight of the rider. An average guest covers around 6 miles in a day and all our scooters, will easily manage an average day’s usage. This is assuming you charge the batteries fully the night before. On some models, charging can be carried out either whilst the batteries are still on the scooter, but on others you can remove the battery box for charging which is sometimes more convenient if you are staying in a hotel room.
Q: Where do you deliver to and pick up from?
A: Delivery is included in the price for all the hotels in Aviemore, Boat of Garten, Nethybridge, Carrbridge, Grantown on Spey and everywhere in between. Please see the map below:
We also service the hotels in Inverness although there is a small additional charge to cover delivery & collection.
There is a surcharge for delivery to a private address or Airbnb in the areas shown above because these drop-offs and collections will need to be done at a time to suit you. When it comes to a hotel we can usually leave the scooter in the care of the hotel staff so the scooter or chair is waiting for you when you arrive.
For deliveries to areas that are further afield, the delivery/collection charge will be calculated based on distance and drive-time from our premises and will be invoiced separately from the hire.
At the end of your hire period, if we are not collecting from you personally, you can leave the equipment with the reception or concierge and we will collect it from there. Please do not leave the equipment in your room when you check out! if your equipment is not at the correct pick up location, by the contracted time, we reserve the right to charge your account for an extra day’s equipment hire and a collection fee. If your booking stated a delivery and collection from a private property, then we require you to provide us with the full address including the postcode of the property and also require you to be present for both the delivery and collection.
We also offer a 'meet & greet' service where we can can meet you as you disembark from a train or coach. Please contact us with your requirements before booking.
Due to security regulations we cannot offer delivery or collection into Inverness Airport Terminal but can arrange to meet you at the car hire depot nearby.
Q: Will it be safe to leave my scooter unattended at a local site or visitor attraction, for short periods of time?
A: Absolutely, just park your scooter in a safe place, remove the ignition key and keep it with you at all times. Most attractions you visit will be fully accessible so you should be able to park up inside at many of the locations.
Q: How do the scooters perform on rough ground or woodland paths?
A: The smaller (portable) scooters are not designed for anything other than a paved surface. They should not be taken onto grass or rough ground. The small scooters can only be used in an urban setting or at major tourist attractions such as Fort George, Urquart Castle or Culloden which are fully accessible with proper pathways.
You could visit the like of the Loch Garten reserve (RSPB site for Ospreys) and parts of the Glenmore Forrest Park with the the Go Go Sport or Revo 2 but might find some paths inaccessible or uncomfortable to ride. The Drive Envoy will provide a more comfortable experience because it has superior suspension and larger tyres but if you really want to experience the outdoors and visit somewhere like the Rothiemurchus Estate then the Colt Executive all-terrain scooter is the ideal ride.
Q: How is the length of a rental calculated?
A: We offer an all-inclusive simple flat-rate rental charge per scooter. The price is calculated using a daily rate for each calendar day you have the scooter. For example: if you request delivery on a Friday at 2 pm with collection the following day at 2pm this would be a two day hire (Friday & Saturday).
The price per day decreases the longer you have the scooter on hire. Play around with the dates in our booking calendar for an accurate price.
Q: What should I do if it starts to rain while operating the scooter?
A: Our scooters are water resistant and can be driven in the wet. But this is Scotland and even in the ‘summer’ it can rain sideways. Should it begin to rain heavily it is recommended that you seek cover immediately. Apart from anything else it’s not very comfortable to ride in the rain as even if you are wearing a coat, your bottom is likely to get wet! We do hire out rain capes for a small additional fee. These cover you and the scooter so you can drive around unhindered. In a worst case scenario, try to keep the “dashboard” (where the key goes in) covered, possibly with a polythene bag. The scooter’s electronic components will malfunction if they are exposed to rain and a safety shut down mode will prevent operation until ALL of the components dry out.
Q: What happens in the unlikely event my scooter stops working while I’m sightseeing?
A: We replace our scooter inventory every regularly so our renters have new or like-new equipment. It is highly unlikely there will be a mechanical failure in a unit but if there is an issue (not a dead battery!), will be able to first troubleshoot the problem over the phone, then if necessary, exchange the scooter.
Q: How do I cancel a reservation and what is the policy?
A: You may cancel an order at any time prior to 48 hours before your reservation with a 100% refund. However a cancellation fee of 50% will be deducted for all reservations that are cancelled after 48 hours prior to the day of delivery. Cancellation on the day of delivery will result in the full cost of the hire being charged with no refund.
Q: Can I change or modify (shorten, extend) my reservation?
A: Contact us as soon as possible to discuss your requirements and we will always endeavour to help.
